One flow, multiple outcomes
A single customer interaction can generate a Google review, a referral lead, a testimonial, and a customer photo, all automatically.
Testimo feature
Customer Flow Engine
Turn every job into a multi-step customer experience
The Customer Flow Engine lets you configure what happens after every customer interaction. Start with a review request, then add referrals, photos, testimonials, and more. Every step creates a customer asset you can use.
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Why it works
Configurable for your business
Toggle blocks on or off in Settings. A cafe wants photos. A tradie wants referrals. A dentist wants testimonials. Build the flow that fits.
Value exchange built in
Every block tells the customer why it's worth their time before asking for anything.
One setup, ongoing results
Configure once. Every customer goes through the same flow automatically.
How it works
Step 01
Send a review request
After every job, send a review request via SMS or email as normal.
Step 02
Customer completes the flow
Happy customers leave a Google review, then see your optional blocks, referral, photo upload, testimonial, and more.
Step 03
Assets appear in your dashboard
Every completed block creates a customer asset you can turn into marketing content immediately.
What this looks like for your business
You finish a bathroom reno. The customer leaves a 5-star Google review, then uploads a photo, writes a testimonial, and refers their neighbour, all in one flow. Four assets in your dashboard by evening.
A cafe enables Photo Upload and Mailing List blocks. Every happy customer shares a latte art photo and opts into monthly specials. Your Instagram content and email list grow without extra work.
Questions about Customer Flow Engine
Referral, Photo Upload, Testimonial, Mailing List, Reward, and Custom Question. All optional, toggle on what makes sense for your business.