Fix problems fast
You get an alert the moment private feedback comes in. Call the customer, offer a solution, and close the loop before it becomes a public review.
Testimo captures private customer feedback as a parallel optional channel alongside the Google review link, so businesses hear about issues directly without preventing customers from leaving public reviews.
Testimo feature
Private Feedback Capture
Know about problems before they become public complaints.
Some customers won't leave a negative public review. They just never come back. Private feedback gives them a direct line to you so you can fix the problem, follow up personally, and turn a difficult experience into a loyal customer.
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Why it works
Runs alongside public reviews
Every customer receives a Google review link regardless of their rating. Private feedback is an additional channel, not a replacement for public reviews.
Turn complaints into loyalty
The businesses that handle complaints well are often the ones that earn the most loyal customers. Private feedback gives you the chance to make it right.
How it works
Step 01
Customer receives their review request
After every job, your customer receives a review request via SMS or email.
Step 02
They leave a Google review
Every customer receives a link to leave their honest review on Google regardless of their experience.
Step 03
Private feedback captured in parallel
Customers can also send you private feedback directly so you can follow up fast.
What this looks like for your business
A customer isn't happy with the result. They leave a Google review and send private feedback in parallel. You call them, address the issue, and follow up directly.
You get an alert the moment private feedback comes in. You reach out quickly, resolve the issue, and turn a difficult experience into a loyal customer.
Questions about Private Feedback Capture
No. Testimo sends every customer a Google review link regardless of their rating. Private feedback is a separate, optional channel customers can use alongside their public review. Every customer always has the option to leave a public Google review.